Salzer Consulting : Shared Services division established for global publishing house

Shared Services division established for global publishing house

A global online and paper publishing house with six offices in the region and a regional revenue of $120 million sought Salzer Consulting’s assistance in establishing a shared services division in South-East Asia

Requirements:

Salzer Consulting was engaged to conduct a search for a General Manager, Production Manager and HR Consultant, as well as providing outsourced Human Resources services for the client.

Process:

Salzer Consulting, through its own internally developed hands-on process managed the HR services of this geographically diverse company. The process was divided into three six-month stages:

Months 1 – 6: Salzer Consulting ran the company’s HR division in its entirety in order to build the company’s HR capabilities during the transition process to the new Greenfield site.

Months 7 – 12: Salzer Consulting partnered the new HR Manager to ensure that they grew into their role and maximised the company’s HR potential.

Months 13 – 18: The HR department took complete ownership of their role, occasionally coming back to Salzer Consulting for guidance where necessary in order to manage the ongoing internal restructuring.

Key Issues:

Whilst Salzer Consulting does not always recommend outsourcing HR functions permanently, this gradual process of growing the person into the job presented the best solution to ensure minimal disruption to the ongoing business of the company during the changeover period.

Salzer Consulting helped the company overcome the challenges of incorporating people of diverse cultural and linguistic backgrounds in order to create a unified corporate culture. It was necessary to confront and over come resistance across all levels of the organisation, to the process of sending services offshore.

Outcome:

Salzer Consulting’s input – providing the right candidates for the key positions and the HR services - played a pivotal role in assisting the client to build their new company from scratch, putting in place solid HR systems which could then be managed by the company as they took over their own strategic HR management.

The newly relocated offices are now working extremely well and increasingly more services are progressively being incorporated into the shared services division. It has become a model for the global organisation.

For more information on how Salzer Consulting can help your business, please contact us.